As long as your order has not yet been shipped, we can cancel it. Please contact us immediately with your order number.
Tip:
The sooner you contact us, the more likely we can stop it.
FAQ
We help you further
Cancellation, return, shipping, sizes – all at a glance.
Categories
Alle Fragen
Bestellung & Stornierung
Send us immediately your order number and the correct address. After handing over to the parcel service, no changes are possible.
Rückgabe & Retourenportal
Via our returns portal. There you register the return and receive your label or instructions.
You have 14 days to withdraw without giving any reason. The period begins when you (or a third party named by you) have received the goods – in the case of partial deliveries, from the receipt of the last goods.
Tip:
You can declare the withdrawal informally – the deadline is important.
Write us a clear statement (e.g. by email) or use our portal. Return the goods within 14 days after cancellation. You will receive the refund after receipt & inspection.
The return shipping costs are usually borne by you. For returns within Germany, flat-rate costs are taken into account when refunding. International returns may vary.
Important:
Non-EU returns are generally not possible.
Excluded are, among others, Sale items, as well as unsealed hygiene products, goods made to customer specifications, or perishable goods. For details, see cancellation policy.
Important:
Please refer to the product page & notes.
A direct exchange is not possible. Please return the item and place a new order.
Reklamation
Please contact us within 48 hours with photos/videos (packaging, label, defect area). We will promptly review a solution.
Versand & Lieferung
We usually hand over to the shipping service provider within 1–3 business days after payment. You will receive a shipping confirmation with tracking.
We ship with DHL and UPS. Shipping is generally possible worldwide; customs/import duties are borne by the recipient.
Important:
Returns outside the EU are not accepted.
Zahlung & Erstattung
After receipt of goods & inspection, processing usually takes 5–7 business days; the payout by the payment provider may take an additional 4–6 business days.
According to the terms and conditions. In the case of partial returns, the entitlement to free shipping may be forfeited; the return shipping costs may be deducted.
Größe & Beratung
Check out our size chart or write to us with your body measurements & occasion.
Yes – Gerichtsstraße 40, 45355 Essen. Open route.
Gutscheine & Aktionen
Promotional vouchers are time-limited, generally valid from a minimum order value, are not combinable, and are not paid out in cash. A subsequent credit is not possible.
Gift vouchers are transferable, can be redeemed partially, and are not paid out in cash. Validity: 24 months from purchase.
Kontakt & Support
Write to us via the contact form and provide your order number – this way we can assist you faster.
